Refund policy

JSP Wedding Designs hires out wedding and event equipment and services: marquees, custom fabric marquees, stages and backdrops, walkways and house lighting. We do not sell products online, so there is nothing to post back to us. This policy explains when you get money back. It works together with our Terms of service.

1. Your deposit

Your deposit holds your date. Once you book, we turn away other customers who ask for that date and start planning and preparing your setup.

If you cancel your booking, for any reason and at any time, your deposit is not refundable. You will not owe us the rest of the price.

2. If we cancel

If we cancel your booking, for any reason, you get back your deposit and everything else you have paid us, in full. This includes cancelling because weather or safety makes it impossible to go ahead. We may offer you a new date first, but the choice is yours.

3. Moving your date

You can move your date once, free of charge, if we are available on the new date. Your deposit moves with you. If we are not available on the date you want, or you want to move a second time, it is treated as a cancellation (section 1).

4. If something is not right on the day

Please tell us straight away, during setup or on the day, so we can put it right while we are there. If we cannot fix it and something we agreed to provide was missing or not done with reasonable care and skill, we will give you a fair refund or price reduction for that part. Your legal rights are not affected.

5. Services we arrange for you

If we book a DJ, dhol players or luxury car hire for you through another supplier, that supplier's own cancellation and refund terms apply. We will tell you what they are before you book and help sort out any problem where we can.

6. How refunds are paid

We pay refunds by bank transfer to the account you paid from, within 14 days of agreeing the refund with you.

7. Contact us

WhatsApp or call 07944 981540, or email jspweddingdesigns@gmail.com.