Terms of service

Overview

Welcome to JSP Wedding Designs. "We", "us" and "our" mean Jeevan Panesar, trading as JSP Wedding Designs, a wedding and event hire business based in Southall, West London. These terms cover our marquee hire, custom fabric marquees, stages and backdrops, walkways, house lighting and wedding car decoration, and any services we arrange on your behalf such as a DJ, dhol players or luxury car hire (the "Services"). By booking our Services you agree to these terms and to our Privacy Policy.

1. Enquiries and quotes

Guide prices on our website and quotes we give (on the website, by WhatsApp, phone, email, Facebook or in person) are based on the information you give us and are valid for 14 days unless we say otherwise. Prices can change if your requirements change, for example guest numbers, sizes, extra services, venue access or a new date.

2. Booking and deposit

Your booking is confirmed only when we have received your deposit and confirmed the booking to you in writing (WhatsApp or email). A quote or a verbal agreement alone is not a booking. The deposit is between 25% and 50% of the total price and will be shown on your quote. The deposit secures your date and reserves our team and equipment for you, and we turn away other enquiries for that date.

The total price we confirm in writing when you book is fixed. It only changes if you change what you have booked (for example sizes, extras or the date), and we will confirm any new price before we go ahead.

Your deposit is non-refundable if you cancel (see section 4). Before you pay your deposit we will send you a link to these terms, and by paying it you confirm that you have read and agree to them.

3. Paying the balance

The balance (the rest of the price after your deposit) is due on the day of setup, before our team leaves. We will tell you how to pay. If the balance has not been paid, we may pause the setup until it is paid. Please never send card details by message.

4. If you cancel

Please tell us in writing (WhatsApp or email).

If you cancel your booking, for any reason and at any time, we keep your deposit. It is not refundable. This is because once you book, we hold your date, turn away other customers who ask for it, and spend time planning your setup and preparing materials for you. You will not owe us the rest of the price.

Our Services are booked for a specific date. Where the law allows, this means the 14-day cancellation period that can apply to online or distance contracts does not apply to your booking. Your other legal rights are not affected.

5. Changing your date or booking

Ask us in writing. You can move your date once, free of charge, if we are available on the new date. Your deposit moves with you to the new date. If we are not available on the date you want, or you want to move your date a second time, we will treat it as a cancellation (section 4). Adding services, increasing sizes or guest numbers, or other changes depend on availability and may change the price; we will confirm any new price before we go ahead.

6. If we have to cancel

If we cancel your booking, for any reason, we will give you back your deposit and everything else you have paid us, in full. This includes cancelling because weather or safety makes it impossible to go ahead (see section 8). We may offer you a new date first, but the choice is yours.

7. Delivery, setup and collection

We will agree delivery, setup and collection times with you in advance. You are responsible for safe access for our team and equipment, suitable ground (marquees need reasonably level ground), and any permission needed from a venue, landlord or council. Extra costs or delays caused by restricted access, unsuitable ground or missing permission are your responsibility.

Underground pipes and cables: marquees are secured with ground stakes. Before we arrive, please tell us where any underground pipes, cables, drains, sprinklers or soakaways are. We are not responsible for damage to services you have not told us about.

Power: house lighting and some lighting effects need a safe mains power supply at the property. Please tell us if you have any electrical problems at the property.

8. Weather and safety

Your safety comes first. We may delay, adjust or take down a marquee or outdoor lighting if wind or severe weather makes it unsafe, and we will tell you as soon as possible. While the hired items are with you, please:

  • do not use candles, naked flames, fireworks, patio heaters or barbecues inside or near a marquee, fabric or lights unless we have agreed it in writing;
  • do not attach, hang or fix anything to the marquee frame, fabric or lighting without asking us;
  • keep the marquee doors closed in strong wind and do not use the marquee in severe weather;
  • keep guest numbers within the capacity we agreed, and supervise children around equipment;
  • not move, adjust or take down any equipment yourself.

9. Looking after the hired items

Hired items remain our property at all times. You are responsible for loss of, or damage to, hired items beyond normal wear and tear between setup and collection, and we may charge the reasonable cost of repair or replacement. Your own belongings left in or around a marquee are at your own risk.

10. Our liability

We carry out our Services with reasonable care and skill. We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, venue access problems, traffic or road closures, or failures by third-party suppliers, or for indirect or consequential losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights are not affected.

11. Services we arrange for you

Where we arrange a third-party service for you (such as a DJ, dhol players or luxury car hire), we act as a booking agent. The contract for that service is between you and that supplier, and they are responsible for providing it, but we will help to sort out any problem where we reasonably can.

12. Photos

We may photograph or film the setups we build (not your guests' faces without permission) to show our work on our website and social media. If you would rather we did not, just tell us before your event.

13. Complaints

If something is not right, please tell us straight away, during setup or on the day, so we can fix it. Otherwise contact us within 7 days of your event at jspweddingdesigns@gmail.com or 07944 981540 and we will respond promptly.

14. Privacy

We handle your personal information as described in our Privacy Policy.

15. Changes to these terms

We may update these terms. The version in force when you booked applies to your booking.

16. Law

These terms are governed by the law of England and Wales, and disputes will be dealt with by the courts of England and Wales.

17. Contact

Jeevan Panesar, trading as JSP Wedding Designs, Southall, West London. jspweddingdesigns@gmail.com, 07944 981540.